Terms & Conditions for Age Care Maintenance – Home Wallet Subscription Service
1. Introduction
These Terms & Conditions govern the Home Wallet subscription services provided by Age Care Maintenance (“we”, “us”, or “our”). By subscribing to the Home Wallet, you agree to comply with these terms.
2. Eligibility
2.1. The Home Wallet subscription service is available to individuals aged 55 and over.
2.2. Family members may sign up for the Home Wallet subscription on behalf of an individual over 55 years of age. They can complete all required details for the beneficiary and request handyman services as needed.
3. Home Wallet Subscription Model
3.1. Overview
The Home Wallet is a subscription-based savings model that allows you to save monthly and book reliable, trustworthy handymen when needed.
3.2. No Monthly Admin Charge
There is no monthly admin fee for maintaining your Home Wallet account. You are only charged when you book and receive a home assessment or handyman services. Your money is securely held in a client bank account to ensure its protection until you use it.
3.3. Home Assessment
As part of the first-time sign-up process, we will conduct a home assessment to understand your needs and identify any potential requirements.
During the home assessment, we may take photos or videos of the home, where necessary, to document its condition and assist in planning future services. These images will be used solely for internal purposes unless explicit consent is given for external use.
The first-time assessment has an associated cost of £250.00 but will be given free of charge when you join and stay a member of our Home Wallet Service for twelve months. If you cancel your subscription before the twelfth month, your wallet will be charged £250.00 before any refund is issued.
If your balance is less than £250.00 at the time of cancellation, the refund amount will be reduced to zero, and no additional fees will be charged beyond the remaining balance.
On the thirteenth month and subsequent twelve months thereafter, you will receive a home visit so we can update your home assessment file. The cost of £250.00 will be charged to your Home Wallet.
3.4. Booking Services
Handyman services can be booked through our website or customer service team. Family members can also request services on behalf of the beneficiary. Services are subject to availability, and we strive to accommodate your preferred booking date.
3.5. No Hidden Fees
All pricing is transparent, with no additional or hidden charges beyond what is communicated at the time of booking. Our handyman services have a minimum charge of one hour, with subsequent charges billed in 15-minute increments. Please refer to our guide prices PDF for an overview of the charges.
Service charges may be subject to change. We reserve the right to adjust pricing at any time; however, reasonable efforts will be made to notify subscribers of price adjustments via email or account notifications before they take effect.
3.6. Tier Benefits
All tiers include:
- Free home assessment in Year 1 (subsequent assessments are chargeable; see 3.3)
- Access to DBS-checked handymen and office support team
- Home Welcome pack
- Seasonal Home Safety Checklist
- DIY Home Maintenance Tips & Tutorials
- Custom Home Improvement Recommendations
- Referral Rewards – Earn £5 in service credit per successful referral
Gold Tier:
- 5% discount on every maintenance visit
- One free handyman call-out per year (up to 2 hours, excluding parts)
Platinum Tier:
- 10% discount on every maintenance visit
- Two free handyman call-outs per year (up to 2 hours each, excluding parts)
3.7. Free Home Visits (Gold & Platinum)
Each free home visit is limited to two hours. Additional time beyond this may be chargeable at standard rates.
Conditions:
- Free visits can only be redeemed after an initial 3-month subscription period.
- Must be booked in advance, subject to availability.
- Non-transferable and assigned to the registered property.
- Cancellations within 24 hours may count as used at our discretion.
4. Payments & Fees
4.1. There are no monthly admin fees for the Home Wallet.
4.2. You will only be charged for handyman services when they are booked and delivered.
4.3. Payments can be made via direct debit or credit/debit card.
4.4. Clients’ Home Wallet accounts do not accrue interest.
5. Cancellation & Refunds
5.1. Subscribers must provide at least 24 hours’ notice to cancel a scheduled handyman visit. Failure to do so may result in a cancellation fee equivalent to one hour of service.
5.2. You may cancel your Home Wallet subscription by providing 30 days’ written notice.
5.3. Refunds for any remaining balance will be processed within 14 business days, less any outstanding service charges.
5.4. If cancelling within the first 12 months, £250.00 will be deducted for the free home assessment.
5.5. If a product is purchased on behalf of the subscriber, refunds will be subject to restocking or supplier return fees.
5.6. Death of a Subscriber
If a subscriber passes away, their Home Wallet balance may be refunded to the estate or next of kin upon request. Alternatively, a family member may transfer the balance to another eligible beneficiary (55+). Supporting documentation, such as a death certificate, is required.
6. Services Provided
6.1. Our handyman services include routine maintenance, minor repairs, and safety-related home improvements.
6.2. We aim to provide services within agreed timeframes; however, delays due to unforeseen circumstances may occur.
6.3. Materials required for repairs or improvements will be charged separately unless otherwise specified.
6.4. Home Wallet transactions and statements are available online at www.agecaremaintenance.co.uk or by request.
7. Liability
7.1. Age Care Maintenance is not liable for any indirect or consequential damages.
7.2. Our liability for direct damages is limited to the value of the services provided during the affected period.
7.3. We are not responsible for damages caused by preexisting home conditions, including faulty plumbing, wiring, or structural issues.
7.4. All professionals are DBS-checked and employed directly to ensure service quality.
8. Privacy & Data Protection
8.1. Age Care Maintenance complies with GDPR regulations.
8.2. Personal information is only used to manage the Home Wallet subscription and deliver services.
8.3. Photos or videos taken during services will only be used externally with explicit prior consent from the subscriber.
8.4. Please refer to our Privacy Policy for more details.
9. Complaints & Feedback
9.1. We value feedback and aim to resolve complaints promptly.
9.2. Please contact our customer service team at info@agecaremaintenance.co.uk.
10. Dispute Resolution
10.1. If a dispute arises regarding services or charges, subscribers must notify us within 14 days. We will investigate and aim to resolve the matter within 30 days.
10.2. If resolution is not reached, disputes may be referred to an independent mediation service before legal action.
11. Guarantees
11.1 12-Month Guarantee on Maintenance Work
We take pride in the quality of our workmanship. All maintenance work carried out by Age Care Maintenance is covered by a 12-month guarantee from the date of completion.
11.2. Scope of Guarantee
- The guarantee applies to workmanship and labour for maintenance tasks performed by our handymen.
- If any issues arise due to faulty workmanship within the guarantee period, we will rectify the issue at no additional cost.
- Any materials or parts provided by Age Care Maintenance are subject to manufacturer warranties, which may vary.
11.3. Exclusions
This guarantee does not cover:
- General wear and tear, accidental damage, or misuse.
- Issues caused by pre-existing home conditions (e.g., faulty wiring, plumbing, or structural defects).
- Damage resulting from weather conditions, natural disasters, or third-party interference.
11.4. How to Make a Claim
To report a guarantee claim, please contact our customer service team at info@agecaremaintenance.co.uk with details of the issue and proof of the completed service. We will assess the claim and arrange a remedial visit if necessary.
12. Changes to Terms & Conditions
We may update these Terms & Conditions periodically. Subscribers will be notified of significant changes.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall first be referred to alternative dispute resolution before proceeding to court.
