Truth Xxxx

a month ago

I had such high hopes for this company, but unfortunately they were very lacking in lots of different departments. (I had watched lots of videos online of the owner Sam Davies. And this was my reason for choosing this company) Dean was the sales person he spent a good couple of hours with me and I made sure that I asked him every question necessary and I also wrote up some notes after my meeting with him. One of my questions was can you make sure that the tiles are removed from my current bathroom because it is very small and obviously if you add boards on top of it, I’m losing space. He assured me that this would happen and I took him at his word. The design process went quite smoothly, even though it was slower than expected, including delivery of samples. Once I confirmed things with the girls in the design office who were obviously young and inexperienced I never heard anything else. I would’ve at least expected an email nearer to the time that the installation would be asking if everything was okay if there was any issues and if everything was okay to go ahead, but I heard nothing for over four weeks from anyone. On the morning that they were going start the install, Scott turned up in a timely manner. After a few hours Work I realised that he had no intention of removing the tiles from the walls. He was just going to put the boards over the top. I had a chat with him and he said no, he knew nothing about taking tiles off. I then asked him if he wanted to speak to his office or should I. Anyway, Scott spoke to his office. And I received an email from one of the girls in the design office again. And it was to the point of being, very matter of fact couldn’t care less attitude and they told me that they had spoken to Dean and he had said that he had never discussed taking the tiles off of the wall. I did follow with another email. Telling them were they try and call me a liar, and I was honestly disappointed that Dean could bare face lie. I also told them that as an old age pensioner surely they should be giving a telephone call rather than making me keep emailing. Anyway, Scott agreed to take the tiles off of the wall this went on for over a day with all the mess in the bathroom. That evening I noticed all of the walls the other side of the bathroom, wall in my hall were very badly cracked in numerous places. So when Scott came back in the morning I asked him what we were going to do about it and that I thought that the walls in my hall would need plastering it was that bad. Scott is the only one who has been an ultimate professional out of the whole mess of the wet room installation. He assured me that it would be finished to a standard that would be acceptable to me and to leave it with him. I did email the office again and they said that we told you that we don’t take tiles off the wall and this is what happens. Anyway, thank God for Scott he continued with the installation he also got his charge hand Owen to come at the end of the week and start repairing the walls lucky enough I had some paint leftover from having the hall decorated recently. They were both very hard-working and saved the day. Scott was not only a very experienced fitter. He also had to take on the job of customer service and customer satisfaction as the office couldn’t have cared less. I must say, there were a few things like keeping areas tidy and trip hazards out of the way, which were a bit concerning, but overall the installation guys did a good job. They got my two stars. And the office themselves. Would get minus. To be quite honest, I don’t think they’ve got any experienced older members of staff people that know how to deal with customer service, and they seem to have an attitude of deny deny deny deny. I’m just hoping that they can learn lessons from this whole thing and I do hope that if I have any problems in the future that I can get them rectified because it’s been very concerning that they do not seem to take customers seriously.

CHARLES WATSON

2 months ago

We are absolutely delighted with our walk in shower/wet room.Harry (our fitter ) has been superb.Nothing was too much trouble, he has worked very hard and done a fantastic job. Everything is finished to a very high standard. Nice clear instructions on how to use everything. 5 Stars. Highly recommended company

Paul McGrath

2 months ago

A life changing renovation of our bathroom into a wet room. All aspects of the journey dealt with compassion, professional and clarity. Totally trustworthy and customer focused.

Truth Xxxx

a month ago

I had such high hopes for this company, but unfortunately they were very lacking in lots of different departments. (I had watched lots of videos online of the owner Sam Davies. And this was my reason for choosing this company) Dean was the sales person he spent a good couple of hours with me and I made sure that I asked him every question necessary and I also wrote up some notes after my meeting with him. One of my questions was can you make sure that the tiles are removed from my current bathroom because it is very small and obviously if you add boards on top of it, I’m losing space. He assured me that this would happen and I took him at his word. The design process went quite smoothly, even though it was slower than expected, including delivery of samples. Once I confirmed things with the girls in the design office who were obviously young and inexperienced I never heard anything else. I would’ve at least expected an email nearer to the time that the installation would be asking if everything was okay if there was any issues and if everything was okay to go ahead, but I heard nothing for over four weeks from anyone. On the morning that they were going start the install, Scott turned up in a timely manner. After a few hours Work I realised that he had no intention of removing the tiles from the walls. He was just going to put the boards over the top. I had a chat with him and he said no, he knew nothing about taking tiles off. I then asked him if he wanted to speak to his office or should I. Anyway, Scott spoke to his office. And I received an email from one of the girls in the design office again. And it was to the point of being, very matter of fact couldn’t care less attitude and they told me that they had spoken to Dean and he had said that he had never discussed taking the tiles off of the wall. I did follow with another email. Telling them were they try and call me a liar, and I was honestly disappointed that Dean could bare face lie. I also told them that as an old age pensioner surely they should be giving a telephone call rather than making me keep emailing. Anyway, Scott agreed to take the tiles off of the wall this went on for over a day with all the mess in the bathroom. That evening I noticed all of the walls the other side of the bathroom, wall in my hall were very badly cracked in numerous places. So when Scott came back in the morning I asked him what we were going to do about it and that I thought that the walls in my hall would need plastering it was that bad. Scott is the only one who has been an ultimate professional out of the whole mess of the wet room installation. He assured me that it would be finished to a standard that would be acceptable to me and to leave it with him. I did email the office again and they said that we told you that we don’t take tiles off the wall and this is what happens. Anyway, thank God for Scott he continued with the installation he also got his charge hand Owen to come at the end of the week and start repairing the walls lucky enough I had some paint leftover from having the hall decorated recently. They were both very hard-working and saved the day. Scott was not only a very experienced fitter. He also had to take on the job of customer service and customer satisfaction as the office couldn’t have cared less. I must say, there were a few things like keeping areas tidy and trip hazards out of the way, which were a bit concerning, but overall the installation guys did a good job. They got my two stars. And the office themselves. Would get minus. To be quite honest, I don’t think they’ve got any experienced older members of staff people that know how to deal with customer service, and they seem to have an attitude of deny deny deny deny. I’m just hoping that they can learn lessons from this whole thing and I do hope that if I have any problems in the future that I can get them rectified because it’s been very concerning that they do not seem to take customers seriously.

CHARLES WATSON

2 months ago

We are absolutely delighted with our walk in shower/wet room.Harry (our fitter ) has been superb.Nothing was too much trouble, he has worked very hard and done a fantastic job. Everything is finished to a very high standard. Nice clear instructions on how to use everything. 5 Stars. Highly recommended company

Paul McGrath

2 months ago

A life changing renovation of our bathroom into a wet room. All aspects of the journey dealt with compassion, professional and clarity. Totally trustworthy and customer focused.

Truth Xxxx

a month ago

I had such high hopes for this company, but unfortunately they were very lacking in lots of different departments. (I had watched lots of videos online of the owner Sam Davies. And this was my reason for choosing this company) Dean was the sales person he spent a good couple of hours with me and I made sure that I asked him every question necessary and I also wrote up some notes after my meeting with him. One of my questions was can you make sure that the tiles are removed from my current bathroom because it is very small and obviously if you add boards on top of it, I’m losing space. He assured me that this would happen and I took him at his word. The design process went quite smoothly, even though it was slower than expected, including delivery of samples. Once I confirmed things with the girls in the design office who were obviously young and inexperienced I never heard anything else. I would’ve at least expected an email nearer to the time that the installation would be asking if everything was okay if there was any issues and if everything was okay to go ahead, but I heard nothing for over four weeks from anyone. On the morning that they were going start the install, Scott turned up in a timely manner. After a few hours Work I realised that he had no intention of removing the tiles from the walls. He was just going to put the boards over the top. I had a chat with him and he said no, he knew nothing about taking tiles off. I then asked him if he wanted to speak to his office or should I. Anyway, Scott spoke to his office. And I received an email from one of the girls in the design office again. And it was to the point of being, very matter of fact couldn’t care less attitude and they told me that they had spoken to Dean and he had said that he had never discussed taking the tiles off of the wall. I did follow with another email. Telling them were they try and call me a liar, and I was honestly disappointed that Dean could bare face lie. I also told them that as an old age pensioner surely they should be giving a telephone call rather than making me keep emailing. Anyway, Scott agreed to take the tiles off of the wall this went on for over a day with all the mess in the bathroom. That evening I noticed all of the walls the other side of the bathroom, wall in my hall were very badly cracked in numerous places. So when Scott came back in the morning I asked him what we were going to do about it and that I thought that the walls in my hall would need plastering it was that bad. Scott is the only one who has been an ultimate professional out of the whole mess of the wet room installation. He assured me that it would be finished to a standard that would be acceptable to me and to leave it with him. I did email the office again and they said that we told you that we don’t take tiles off the wall and this is what happens. Anyway, thank God for Scott he continued with the installation he also got his charge hand Owen to come at the end of the week and start repairing the walls lucky enough I had some paint leftover from having the hall decorated recently. They were both very hard-working and saved the day. Scott was not only a very experienced fitter. He also had to take on the job of customer service and customer satisfaction as the office couldn’t have cared less. I must say, there were a few things like keeping areas tidy and trip hazards out of the way, which were a bit concerning, but overall the installation guys did a good job. They got my two stars. And the office themselves. Would get minus. To be quite honest, I don’t think they’ve got any experienced older members of staff people that know how to deal with customer service, and they seem to have an attitude of deny deny deny deny. I’m just hoping that they can learn lessons from this whole thing and I do hope that if I have any problems in the future that I can get them rectified because it’s been very concerning that they do not seem to take customers seriously.

CHARLES WATSON

2 months ago

We are absolutely delighted with our walk in shower/wet room.Harry (our fitter ) has been superb.Nothing was too much trouble, he has worked very hard and done a fantastic job. Everything is finished to a very high standard. Nice clear instructions on how to use everything. 5 Stars. Highly recommended company

Paul McGrath

2 months ago

A life changing renovation of our bathroom into a wet room. All aspects of the journey dealt with compassion, professional and clarity. Totally trustworthy and customer focused.