Privacy Policy

1. Introduction

Age Care Maintenance ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We may collect the following information:

• Name, email address, phone number, and home address
• Payment information (processed securely via Stripe)
• Details about your property and maintenance requirements
• Communications between you and our team
• Website usage data via cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

• Provide and manage our home maintenance services
• Process payments and manage your Home Wallet
• Communicate with you about appointments and services
• Send service updates and relevant information (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Security

We take appropriate security measures to protect your personal information. Payment data is processed by Stripe and is never stored on our servers. Access to personal data is restricted to authorised staff only.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Our DBS-checked maintenance professionals (limited to job details)
• Payment processors (Stripe)
• Legal authorities if required by law

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with the ICO

7. Cookies

Our website uses cookies to improve your experience. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.

8. Contact

For privacy-related enquiries, contact us at info@agecaremaintenance.co.uk.